Contact Us
Whether you have a question about one of our casino reviews, want to flag an update to a bonus offer, or simply need to reach someone on the editorial team, this is the right place. We keep our contact options straightforward.
How to Reach Us
The best way to get in touch is by email. Send your message to [email protected] and include as much detail as you can — the more specific your question, the faster we can give you a useful answer. We aim to respond to all enquiries within two business days.
What We Can Help With
- Review feedback — if you believe information about a listed casino is outdated or inaccurate, let us know. Keeping our comparisons current is a priority, and reader tips genuinely help.
- Bonus and offer corrections — casino promotions change frequently. If you have spotted a discrepancy between what we have listed and what a casino is currently offering, please tell us.
- General site enquiries — questions about how the site works, how casinos are ranked, or our editorial approach are all welcome.
- Partnership and affiliate enquiries — if you represent a casino brand and would like to discuss how our site operates, email us at the address above and include "Partnership" in the subject line.
What We Are Not Able to Help With
New Online Casinos is an independent comparison and review site. We do not operate any of the casinos listed here, and we have no access to player accounts, transaction records or casino support systems. If you have a dispute with a casino, need help with a withdrawal, or want to raise a complaint, you will need to contact that casino's customer support team directly.
If your concern relates to responsible gambling support, please visit our responsible gambling page for resources and guidance available to Australian players.
About Our Editorial Team
The team behind New Online Casinos researches and reviews offshore online casinos that accept Australian players. Our assessments cover payment methods including PayID, bonus terms, game libraries, mobile compatibility and licensing. You can read more about our approach and who we are on the about us page.
Our rankings are based on independent research. Commission arrangements with casino operators do not determine which sites appear at the top of our lists — that is governed by our editorial criteria alone.
Site Policies
If you have a question about how we use your data or the terms that govern your use of this site, the relevant documents are linked below:
We appreciate every message we receive and do our best to reply promptly. Email us at [email protected] — we look forward to hearing from you.